Start your plan

A workspace opens once its plan is running. You start it right after you sign up, or again if it has ended. Only the Super Admin and people with the Manage billing permission can start or change the plan.

Start it from the Plan page

1. 1

   Step 1: Point at your picture at the top right and click My Account (or click Account at the bottom of the side rail). Then click the Plan tab.

   

   Close

   

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   Step 2: The card at the top names your plan and its price. Check it is the one you want. If not, click Switch to on the plan you want under Change plan first: the plan you start is the one the workspace is on.

3. 3

   Step 3: Click Start 14-day free trial. If the workspace has had its trial already, the button says Start plan.

4. 4

   Step 4: Stripe's secure payment page opens. Enter your card (and a promotion code if you have one), then confirm.

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   Step 5: Stripe sends you back to the Plan page, which says "Your plan is set up. Thank you." The plan now reads Free trial, with the date it is free until.

If something looks wrong

• "Stripe is finishing your plan. This page shows it within a minute; refresh if it does not." Stripe needs a moment. Wait, then refresh the page.
• "Nothing was started. Your card was not charged." You left Stripe's page before confirming. Click the button again when you are ready.
• "Your first payment is not finished." Stripe needs one more step from you, such as confirming with your bank. Click Billing: card, invoices, cancel to finish it.