When a workspace is locked
What people see when a workspace's plan stops or lmnts suspends it, what keeps working, and how to open it again.
Plans are managed on the lmnts website, not in the iPhone app.
A workspace locks when its plan has ended, or has not been started yet, and when lmnts suspends it. While it is locked, nobody can open its clients, posts or anything else in it, on the website, in the app, or through a connected AI. Nothing is deleted, and it opens again as it was.
Why a workspace locks
- Its plan was never started. A new workspace opens once its plan is running.
- Its plan ended. It was cancelled, or Stripe could not take payment after trying again for a while. While Stripe is still trying, the workspace stays open and its plan managers see a warning first. See Manage your plan.
- lmnts suspended it. lmnts can close a workspace, whatever its plan, for example when it breaks the Terms of Service.
What each person sees
| Who | What they see |
|---|---|
| The Super Admin and anyone with Manage billing, plan never started | "Start your plan to open" and the workspace's name, with Start 14-day free trial (or Start plan). |
| The Super Admin and anyone with Manage billing, plan ended | The workspace "is paused", with Pay to unlock and Plan details. |
| The rest of the team | The workspace "is paused" and to ask its owner to update its plan. |
| The workspace's clients | The workspace "is unavailable right now" and to contact it. Nothing about payment. |
| Everyone on the team, when lmnts suspended it | The workspace "is suspended", with a link to contact lmnts support. |
Every lock screen also has Log out, and, for someone who also works in another workspace, Switch workspace.
Open it again
Step 1: As the Super Admin, or someone with Manage billing, click Pay to unlock on the lock screen.
Step 2: Pay on Stripe's page: either start the plan again, or pay the invoice that is owed.
Step 3: The workspace opens for everyone as soon as Stripe confirms the payment.
If the workspace never started its plan, click Start 14-day free trial instead. See Start your plan.
What still works while it is locked
- Your own My Account pages, so you can change your profile or log out.
- The Workspaces page (or Teams for a client), to switch to another workspace you belong to.
- For the Super Admin and anyone with Manage billing, the Plan page.
- Your connected social accounts stay connected, so nobody needs to reconnect once it opens.
What happens to scheduled posts
- Posts already handed to Facebook's own scheduler still go out on time.
- Every other post that comes due while the workspace is locked is held, not published late. When the workspace opens, each one is marked as failed with "This post was due while the workspace was paused, so it was not published. Pick a new time to schedule it.", and the post offers Retry scheduling again.
- Engage stops drafting and sending, and post numbers stop updating, until the workspace opens again.
Related
Manage your plan
Move to another plan, change your card, get your invoices, update billing details or cancel.
Start your plan
Start the 14-day free trial, or start your plan again, through Stripe's secure payment page.
Switch between workspaces
Use one login in several workspaces, and move between them from the account menu or the Workspaces page.