Fix a disconnected account
What the warnings mean when a connection stops working, and how to reconnect it.
A connection can stop working when someone changes the account's password, removes lmnts's access on the network, or loses their role on the Page. Until it is reconnected, posts to that account can't go out and its numbers stop at the last successful update.
How you'll know
- On Integrations, the account is marked Needs reconnecting.
- A banner on Integrations and on the client's Analytics names it, such as Instagram disconnected: reconnect, or 2 accounts disconnected: reconnect when there are several.
- For a Meta ad account, Meta ad account disconnected: reconnect shows on Ads and Analytics.
- For LinkedIn, notes such as Reconnect by a date warn you before the yearly sign-in ends. See Connect LinkedIn.
Reconnect
Open the client, select the gear next to its name and choose Integrations. On the client's Analytics, the banner's Reconnect button takes you to the same place.
Then, on Integrations:
| Account | What to do |
|---|---|
| Instagram or Facebook | Select Reconnect Instagram + Facebook (it reads Connect Instagram + Facebook if only one of the two was connected) and sign in. Keep every Page you manage in lmnts selected. |
| Threads | Select Reconnect Threads and sign in. |
| LinkedIn page, profile or ad account | Select Reconnect beside it and sign in. |
| YouTube, TikTok, Pinterest or Reddit | Select Reconnect beside it and sign in as the same account. |
| Meta ad account | Select Connect another Meta Ads account and choose the same ad account. It replaces the broken one. |
Signing in again replaces the old connection. Scheduled posts and past numbers stay as they are, and the warning clears.
Related
Connect social accounts
Which networks lmnts posts to, where each client's accounts are connected, and who can connect them.
Connect Instagram and Facebook
Sign in with Facebook, choose the client's Page, and connect the Page, its Instagram account, or both.
Connect LinkedIn pages and profiles
Connect a company page, a person's own profile, or both, and sign in again once a year.
Connect ad accounts
Connect a Meta or LinkedIn ad account to see a client's ad spend and results in lmnts.