Manage your plan

Your workspace's plan is billed by Stripe. You choose the plan in lmnts, on the Plan page. Everything about paying is on Stripe's own billing page, which you open from there. Only the Super Admin and people with the Manage billing permission can do either.

Change your plan

1. 1

   Step 1: Point at your picture at the top right and click My Account, then the Plan tab.

2. 2

   Step 2: Under Change plan, each of the four plans shows its price. The one you are on says Your plan.

3. 3

   Step 3: On the plan you want, click Switch to and the plan's name, for example Switch to Studio.

4. 4

   Step 4: A box says what the plan costs each month and when that starts. Moving to a plan that costs more, it also says about how much is charged now, for example "You'll be charged about $34 now for the rest of this month, then $87 a month." Click Switch to and the plan's name again to confirm, or Cancel.

5. 5

   Step 5: The page says "Your plan is changed." (and, when you paid the difference, that it is paid; Stripe emails the receipt) and the card at the top names your new plan. Menus and pages follow it straight away: for example a Studio gets Clients in the side rail where a Creator has Brand.

Moving down to a smaller plan

A smaller plan allows fewer people, clients or client logins. If your workspace has more than it allows, the plan's card says what to remove first instead of Switch to, for example "Remove 2 team members and 3 clients first." Do those, then come back. lmnts never removes anything for you. What is counted:

• Team members and team invites still out: a Creator is just you. See Remove a team member.
• Clients: Creator and Creator+ have one brand. Deactivated clients count too; deleted ones do not. See Deactivate, delete or restore a client.
• Client logins and client invites still out: none on Creator and Creator+, one per client on Studio. Logins of a deleted client count as well, since restoring it brings them back.
• A client set as Conglomerate: change it to Company in the client's settings before moving to Creator or Creator+.
• Team members working on only some clients: below Studio+ everyone works on every client.

Open Stripe's billing page

1. 1

   Step 1: Point at your picture at the top right and click My Account, then the Plan tab.

2. 2

   Step 2: Click Billing: card, invoices, cancel.

3. 3

   Step 3: Stripe's billing page opens. When you are done, use its link back to lmnts.

What you can do there

• Change the card you pay with.
• See and download your invoices from lmnts.
• Update your billing name, email, address and tax ID.
• Cancel your plan.

Cancel your plan

Cancelling stops the plan at the end of the time you have paid for (or at the end of your trial), not straight away. Until then everything works as usual, and the Plan page says "Ends on" and the date, "as you asked." During a trial it says "Free until" the date, then "It ends then, as you asked."

Where your plan stands

If a payment fails

When a payment does not go through, the workspace stays open while Stripe tries again. You (and anyone with Manage billing) see a note above every page: "Your last payment for lmnts did not go through. Update your card so the workspace is not paused." Click Update card to go to the Plan page, then Billing: card, invoices, cancel. If Stripe's tries all fail, the workspace locks.

Changing brands

• Stripe's billing page does not change plans: use Change plan on the Plan page (see above).
• On Studio and Studio+, adding or deleting a client changes your monthly amount. The difference shows on your next invoice.