After a post goes live

From Scheduled to Live

• Scheduled (blue): waiting for its time.
• Published (purple): the networks have it.
• Live (green): a minute or two later, once lmnts has let the client know, including a text to the client's Notify list if it has numbers on it. The list is in the client's settings under Preferences.

See it on the network

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   Step 1: Open the post. Each network's row says Published and has a View live link that opens the post on that network.

   

   Close

   

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   Step 2: Next to it is the real posting time, after Posted. If that's more than 15 minutes from the plan, the planned time follows it.

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   Step 3: Team members who can approve and publish also get a Published links box listing every link. Click a link to copy it.

Stories have no View live link. Likes, comments, shares, reach and impressions appear on each row as lmnts collects them. For more, see the Live page and Insights.

If a post fails

When a network refuses a post, its row shows a red Failed pill and a line starting Why it failed: with the network's reason. The status bar reads Error Scheduling or Error Publishing. The person who created the post is told, depending on their notification settings (A post fails to schedule or publish).

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   Step 1: Read Why it failed: on the network's row.

   

   Close

   

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   Step 2: Fix the cause. An expired connection, for example, needs reconnecting.

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   Step 3: Press Retry scheduling to try again.

If the problem is in the post itself (the caption or a file), duplicate it, fix the copy and send that for review.

A post can also be held rather than refused. If its time came while its client was deactivated, or while the workspace was locked, it was not published, and not sent late either: it shows Error Publishing, with a reason such as "This post was due while Bloom Coffee Co. was deactivated, so it was not published." Pick a new time and press Retry scheduling. While a client is deactivated nothing can be approved or scheduled for it; see Deactivate, delete or restore a client.

Error Notifying means the post is out but the text to the Notify list didn't send. Press Retry notifying client list.

Posting by hand

For Other, or anything you post yourself, team members who can approve and publish record it in lmnts:

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   Step 1: Once the post is approved, press Mark as scheduled manually. It turns Scheduled.

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   Step 2: After you've posted it, paste each network's link into Mark as published manually (one box per network, such as Other live URL) and press Publish. This only records the links; it doesn't post anything.

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   Step 3: lmnts then texts the client's Notify list. To do it straight away, press Notify client list now.

The same Mark as published manually box lets you add or correct a link if a network's link is missing.